Your peace of mind: our return policy
At Marsh Flooring, we want you to be completely satisfied with your flooring solutions. Our return policy is designed to be fair, simple, and clear, ensuring your peace of mind when shopping with us. We believe in transparency and want you to understand your options should you need to return a product. You can return unused, in-stock products within a set time frame. Please note that special orders or custom items cannot be returned.
Common questions about returns
We understand that sometimes a product might not be exactly what you expected. Below, you'll find answers to the most common questions about returning items purchased from Marsh Flooring, helping you navigate the process with ease.
What is your return window and what are the conditions?
Customers can return unused, in-stock products within 14 days of purchase. Items must be in original condition. Special orders or custom products, including hardwood, laminate, vinyl, and carpet cut to size, cannot be returned.
What condition should the flooring be in for a customer to be able to return it?
For a return to be accepted, the flooring must be unused and in its original, unopened packaging, suitable for resale. Any signs of installation, damage, or wear will disqualify the item from being returned. Please ensure all original tags, labels, and documentation are intact.
What's the easiest way for a customer to start a return or exchange?
To initiate a return or exchange, please contact our customer service team. You can also visit our physical store in Manchester, United Kingdom, during business hours. Please have your order number and proof of purchase ready to expedite the process.
What if I received a damaged or incorrect item?
In the rare event that you receive a damaged or incorrect item, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or a full refund, and we will cover any associated shipping costs.
Shop with confidence
At Marsh Flooring, your satisfaction is our priority. Explore our high-quality flooring solutions and know that our transparent return policy is here to support you. We're committed to making your experience seamless and enjoyable.